Experts in:
Creative Design |
Printing |
Lettershop & Mailing Services
Mailing Lists |
Data Processing
Use Our
Easy
Upload Service
Upload A Document NOW
to get your
Direct Mail Campaign
on the fast track!
(Chester County)
with any instructions or
requests related to our management of your Direct Mail project.
Request A Quote
Click here to
Request A Quote
to have your Direct Mail Marketing project professionally and promptly completed
by Altair
OR Contact Us at:
(610) 436-6420
Forest
Stewardship
Council
Altair offers customers
the option of printing
on Forest Stewardship
Council (or FSC)
certified paper, which
is made from pulp
harvested from
responsibly managed
forests.
Our way of helping to
preserve our environment.
Frequently Asked Questions (FAQs)
About Direct Mail Management Services
Creative Design Services | Printing Services
Data Processing Services | Lettershop Services
Mailing List and Target Marketing Services |
Consulting Services | Project Management Services
General Questions:
1.
What are your specifications for custom artwork?
When working with creative design programs such as InDesign, Quark, Pagemaker, etc… we request the virgin files along with PDF files for each piece of artwork. Or, you can submit high resolution PDF files that are ready to go. We can accept a JPEG, EPS, or TIFF file as well, as long as they are flattened at a minimum of 300dpi.
3. How quickly can Altair complete my project?
Altair Direct Mail Management applies innovative ways to meet even your very aggressive project deadlines. At the start of your project, we will help you plan your mailing deadline, and explain how having Altair be the provider of all project services (design, printing, mailing list data processing, lettershop, mailing, etc.) enables us to meet both your mailing deadlines and quality requirements consistently.
Please Contact Altair Direct Mail Management in West Chester, PA (Chester County) for a customized quote to complete and manage all or part of your direct mailing project.
Project Management Services:
1.
How will letting Altair manage the design and production of my direct mailing pieces, and
their subsequent mailing benefit my business or organization?
Altair understands the specifics of direct mail printing, and how to execute it in your best interests regarding your mailing deadlines, your mailing piece design, your packaging details, your desired target market, and your budget. Our ability to manage the printing of your project allows us to set very aggressive and realistic timelines, and to work with our select and trusted print material suppliers, to ensure that your mailing drops on time.
Sending Us Files & Our Convenient File Upload Service:
1.
How do I upload a file?
First, click on an "Upload Your Documents" link on this FAQs page, or on the Home or Services page of our website. Next, enter "Guest1" in the "Password" field on the "Upload" dialog window that displays, and press the "Enter" button. This will cause the file selection dialog window on your computer to open. Next, select the file you want to upload from your computer, and click the "Open" button to get back to the "Upload" dialog window. Now, in the "Upload" dialog window press the "Upload" button and the file you selected will be uploaded and delivered to Altair. Repeat this process for each file you want to upload to Altair, including any image files, or any text or word processing files that contain any instructions or advertising copy you wish to be used in your direct mail project.
2. Can I email my files to you?
If for some reason your files do not upload properly, you may email your files to contactus@AltairDMM.com . Be sure to include any applicable Order Number and contact info in your email to ensure proper order processing on our part.
About Our Creative Design Services:
1.
What types of direct mailing pieces does Altair design?
Altair can design any type of direct mailing piece, including packaging and labeling. Our creative designers can create the following types of mailing pieces and more:
Prototype Mailers
Self-Mailers
Newsletters
Brochures
Annual Reports
Pamphlets/Flyers
Booklets
Postcards
Invitations
Rack Cards
Letter Packages
Special Envelopes
Mailing Inserts
CD Inserts
Catalogs
2. Can I see samples of Altair's direct mail marketing and management work?
Yes, please schedule a meeting with Altair and the president of the company will personally meet with you to show samples of the successful projects we have designed, printed and mailed.
3. Why should I use Altair's direct mail design services?
Altair Direct Mail Management approaches every phase of a direct mailing project with professionalism and your best interests at heart. We employ innovative ways to meet aggressive project deadlines, and will help you plan all project services (design, printing, mailing list data processing, lettershop, mailing, etc.) needed for a successful, high quality, and cost-effective direct mail advertising campaign.
Since we understand all the processes involved in printing and direct mail, we can avoid the common pitfalls before they happen!
4. How long does it take to have a direct mailing piece designed?
Every custom mailing piece Altair designs is different, but we can design any type of direct mailing piece. While a postcard generally takes 2-3 business days, multipage pamphlets and catalogs require more time. Please contact an Altair direct mail specialist to discuss your specific requirements for a custom mailing piece design.
5. Are any revisions permitted to a direct mailing piece that Altair designs?
While we always work hard to create for you just the right design on the first try, we gladly provide up to three rounds of revisions at no additional cost.
6. How much space is needed in my direct mailing piece for the recipient address?
Altair designs a variety of types and sizes of direct mailing pieces. Differently sized mailing pieces require different amounts of space for printing the address. Please contact Altair to have a direct mail specialist discuss your specific design requirements.
Printing Services:
1.
What printing processes does Altair use?
Altair can provide conventional sheetfed or web printing for medium to large runs, and digital printing for small runs. Please consult with Altair beforehand to determine which process matches the quantity and style of the piece you are planning to print and mail.
2. Does Altair offer volume discounts on direct mail printing services?
Yes, an Altair direct mail specialist will discuss your specific direct mailing campaign goals and printing requirements with you. We then will offer you a competitive discount based on volume printing. The higher the quantity one prints, the lower the price per thousand rate. And, Altair is always ready to work within a customer’s budget where possible, especially on high volume work.
3. Can an image that is less than 300 dpi resolution be printed?
Your image can still be printed at less than 300dpi. Although the print quality for an image of less than 300 dpi resolution is significantly lower than for higher resolutions, Altair does have the capability to print such images. We accomplish this by using 200Line Screen technology, which enables us to use up to 400dpi for any print job. Please remember that images of 300dpi or greater will give you the best print quality.
4. If I have some custom artwork I would like to be used in my mailing piece, what types of image files will you accept?
Altair encourages you to submit a high resolution PDF file containing your images. We will accept and can work with JPEG, TIFF, or EPS files provided they are flattened at a minimum of 300dpi.
5. If I provide Altair with design images for my direct mailing piece, can I request changes to be made to the images during the printing process?
Any mailing piece designs submitted to our printers must be final designs. However, our talented creative design staff can make revisions and additions to any design images you provide, at very competitive design rates, and show them to you for your review and approval. Then we will carefully submit the final design to our printers to complete the mailing piece production. You will see another “printer proof” before we go to press.
6. Will I be able to proof and review your design of my mailing piece before it goes to the printers?
Yes, an Altair direct mail specialist will ensure you are contacted when your design is finished, and will provide a proofing copy for your review and approval.
Data Processing Services:
1.
Does Altair provide mailing list maintenance and cleaning services?
Yes, with our data processing services we offer both basic and more complex levels of mailing data cleaning. We can maintain your mailing lists according to your desired frequency, either on a preset schedule or just prior to producing your next mailing.
2. Can you remove duplicate records from my mailing list?
Yes, our data processing professionals employ merge/purge technology to remove all duplicate records from your data according to multiple criteria. The criteria we apply includes multiple combinations of name, address, and specific codes references, to identify and remove duplicates.
3. Can Altair add unique codes to my data, to help me track and analyze my mailing campaign?
Yes, our skilled data processors routinely run projects to customize your mailing list data to meet your campaign monitoring requirements.
4. Is Altair capable of compiling mailing lists for my business?
Yes, we start the mailing list creation work by helping you identify the most effective demographic, geographic, and consumer spending criteria for use in compiling a high-quality mailing list from Altair's listing data sources. This enables Altair to provide cost-effective target marketing for your mailing list campaign.
Lettershop & Mailing Services:
1.
Why should I use Altair mailing services?
It's about the effective use of your time. You have many daily tasks on your plate managing your business and personal needs. By using our mailing services, we can help you save time, money, and aggravation. You will also save money on shipping, and our CASS certification gives us the lowest postal charges possible. So, save yourself that trip to the post office and let us do the work for you!
2. What is the advantage of choosing a direct mail management firm that provides addressing and sorting services in addition to printing services?
Altair Direct Mail Management uses lettershop software technologies and methods that allow the post office to give us bulk rate discounts. Since we are capable of detailed sorting of your mailing list-- right down to the mail carrier --the mail we deliver to the post office saves them a lot of effort and money. Consequently, the post office grants us bulk rate discounts which we pass on to you.
3. How does Altair determine the postage rate for my direct mailing project?
Altair will provide you with a free quote for your mailing project postage. Our prices are based on the Size, Weight, and Class applicable to your mailing piece.
Mailing Lists and Target Marketing Services:
1.
What is mailing list management?
Mailing list management includes creating a list tailored to your specific direct mailing campaign (based on your desired recipient or customer profiles) providing you with a digital copy, as well as subsequently maintaining your list so that it is suitable for ongoing mailings. Maintaining your mailing list includes updating it for address changes, removing old addresses, and updating addresses using newly confirmed data.
2. How do you create your mailing lists?
Since Altair maintains access to nationwide databases of business and residential listings, we can quickly obtain the appropriate base mailing list, and then employ our data processing services to customize listings to meet the specific goals of your direct mailing campaign. We work with reputable list consolidators that provide highly accurate data obtained from multiple sources, such as national telephone directories, government listings (federal, state, and county), subscription services, surveys, mortgage company data, industry directories, and more.
3. Can Altair customize a mailing list for my direct mailing campaign and, if so, how soon can a custom mailing list be provided?
Yes, Altair can furnish custom mailing lists by combining our high-quality mailing data resources and our data processing capabilities. While developing a custom mailing list generally depends on the list size, we usually can have it available for you in about 48 hours.
4. How often can my mailing list be updated?
With Altair's data processing services, your mailing list can be updated frequently or periodically. We maintain high-quality mailing data resources, which ensure our ability to provide timely corrections and updates to your mailing list.
5. How many times can my business use a mailing list I purchase with my direct mailing project ?
The permitted number of uses will be specified by the particular mailing list license associated with your list purchase. Some mailing lists are furnished under single-use licenses that permit use for a single mailing. Other mailing lists are purchased with multiple-use licenses, which generally permit reuse for an entire 1-year period.
Consulting Services:
1.
How will a personal consultation from Altair Direct Mail Management benefit
my business or organization?<
A consultation with an Altair Direct Mail specialist will help you define the kind of direct mail campaign your business needs, and what our talented creative designers can provide you for attracting new sales prospects. In addition, in our consultations we can advise you about the type and size of mailing lists you should employ, and ways to increase your potential for both cost savings and a higher response from your direct mail campaigns.
(Chester County)
for more information on
Altair Creative Design services.
Request a Free
Consultation
Click here to
Request A
Free Consultation
from Altair to start
planning your
Direct Mail Marketing project.
OR Contact Us at:
(610) 436-6420
Altair Designs it
All for You
Direct Mail Management
can provide custom,
creative designs for
any of the following
types of
direct mail pieces:
Postcards
Invitations
Rack Cards
Prototype Mailers
Self-Mailers
Brochures
Pamphlets/Flyers
Mailing Inserts
CD Inserts
Standard Letter
Mailings
Letter Package
Special Envelopes
Booklets
Catalogs
Newsletters